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Cookie Policy

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Cookie Policy

Introduction

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser.

They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).

They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

How we use cookies

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).

Many of the cookies we use are only set if you are a registered clubfive.co.uk user (so you don’t have to log in every time, for example), while others are set whenever you visit one of our websites, irrespective of whether you have an account. For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Where we place cookies

We set cookies in a number of different locations across our services. These include:

  • On our website www.clubfive.co.uk
  • In the administrative dashboards of our websites, such as wp-admin.

Types of Cookie

Below you can find the explanation on the types of cookies we use on our websites and why we use them:

Required

These cookies are essential for our websites and services to perform basic functions and are necessary for us to operate certain features. These include those required to allow registered users to authenticate and perform account-related functions, store preferences set by users such as account name, language, and location, and ensure our services are operating properly.

Analytics and Performance

These cookies allow us to optimize performance by collecting information on how users interact with our websites, including which pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.

Advertising

These cookies are set by us and our advertising partners to provide you with relevant content and to understand that content’s effectiveness. They may be used to collect information about your online activities over time and across different websites to predict your preferences and to display more relevant advertisements to you. These cookies also allow a profile to be built about you and your interests and enable personalized ads to be shown to you based on your profile.

Examples

Below are examples of the cookies set by Club Five, with explanations of their purpose. Please note that this is not an exhaustive list, but rather aims to be representative. Information about cookies that may be set by third parties, such as our ads partners, is below.

 

Required

__ssid

For processing payment and to aid in fraud detection.

__stripe_sid / __stripe_mid

Stores whether a user has chosen to view the mobile version of a website.\

akm_mobile

Stores whether a user has chosen to view the mobile version of a website.

botdlang

Used to track the language a user has selected to view popular blogs in.

country_code

Used in order to determine whether or not the cookie banner should be shown. Set immediately on page load and retained for 6 hours to remember the visitor’s country.

forterToken

For processing payment and to aid in fraud detection.

landingpage_currency

Defines the currency displayed in WordPress.com landing pages.

sensitive_pixel_option

Remembers the state of visitor acceptance to the cookie banner. Only set when the visitor clicks Accept.

twostep_auth

Set when the user is logged in using two factor authentication.

wordpress_logged_in*

Checks whether or not the current visitor is a logged in WordPress.com user.

wordpress_test_cookie

Checks if cookies are enabled to provide appropriate user experience.

wp-settings-{user_id}

Persists a user’s wp-admin configuration.

wp_sharing_{id}

Tracks whether or not a user has already performed an action.

 

Analytics and Performance

optimizelySegments

Gathers information that helps us understand how visitors interact with our websites, which allows us to create a better visitor experience.

ab

Used for “AB testing” of new features.

nux_flow_name

Identifies which user signup flow was shown to the user.

tk_ni / tk_ai / tk_qs

Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.

wp-affiliate-tracker

Remembers the ID of the affiliate that referred the current user to WordPress.com

utma / utmb / utmc / utmt / utmz / ga / gat / gid

Google Analytics. Gathers information that helps us understand how visitors interact with our websites, which allow us to create a better experience for our visitors. Our users may also implement Google Analytics on their own websites.

 

Advertising

ads

Tracks if a visitor has clicked an ad before.

wordpress_eli

Reduces the display of ads for repeat visitors.

 

Please also see the section below on third party advertisements that you may see on our sites or sites that use our services.

 

Mobile Theme

akm_mobile

Remembers whether or not a user wishes to view the mobile version of a site.

 

EU Cookie Law Banner

eucookielaw

Remembers the state of visitor acceptance to the EU Cookie Law banner.

 

Please note that this section is not intended to be exhaustive, but rather aims to be representative, and that our users may set additional cookies (such as Google Analytics), depending on the features they have chosen to enable or the plugins they have installed.

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behaviour such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly. To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising visit youronlinechoices.eu (EU based) or optout.aboutads.info (US based).

On a mobile device, you may also be to adjust your settings to limit tracking.

Some analytics services we use, which place their own cookies or web tags on your browser, offer their own opt out choices. For example, you can opt out of Google Analytics by installing Google’s opt-out browser add-on, from Hotjar by using the Do Not Track header, and from Nielsen by clicking the opt out link found within Nielsen’s Privacy Statement.

Our Internal Analytics Tool

In order to better understand how our services are used, we monitor certain user activities that take place within our products, including page views and clicks on any links used when managing a site via our dashboards.

We call each one of these actions an “event.” In general, we record the following data for each event: IP address, clubfive.com user ID and username, user agent, referring URL, timestamp of event, browser language, and country code.

We use this information to improve our products, make our marketing to you more relevant, personalize your experience, and for the other purposes described in our Privacy Policy.

You may opt out of our analytics program through your user settings. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out, while logged in to your Clubfive.com account.

Note that opting out does not disable the functionality of the actions we track – for example, if you publish a post, we will still have record of that (don’t worry!), but for an event or action after you opt out, we will not have other data associated with that action or event in the analytics tool.

Consent for Advertising Cookies on Our Sites

You may see a “cookie banner” on our websites and dashboards. If you are visiting one of our sites from the EU, then we do not set, or allow our ad partners to set, cookies that are used to show you targeted ads before you click to accept.

When you consent in this manner, we and our advertising partners may set advertising cookies on the site you are visiting and on our other websites, dashboards, and services, which we use to show you advertisements about our various Club Five products.

Consent and Choices for Advertisements on Our Users’ Sites Through Our Ads Program

You may see a “cookie banner” on our users’ websites, particularly if you are in the European Union. If so, then our ad program does not set, or allow our ad partners to set, cookies that are used to show you targeted ads before you accept.

When you consent in this manner, we and our advertising partners may set third party advertising cookies in order to show you personalized ads on the website you are visiting

Contact Us

If you have any questions about our use of cookies, you can find the most relevant contact details in our Privacy Policy